To continue to ensure the safety & wellbeing of our clients & our team we politely request our clients to cooperate in the following ways.

· Clients are reqired to complete a "Pre-treatment Covid-19 Screening Form" within 24 hours prior to attending their appointment. The form is availble on our website, a copy is sent to clients by email or text to complete once an appointment has been made or clients can run through the form with their practitioner by virtual (telephone or video) communication.

· Clients are requested but not required to take a rapid lateral flow test within 24 hours prior to attending their appointment. Local councils in England are offering rapid lateral flow tests to people who do not have symptoms. The test is free & results are provided in 30 minutes after taking the test.

· Clients are requested to "Check-in" on arrival to their appointment by using the NHS Contact Tracing App & scanning our NHS QR code. The NHS Contact Tracing App is available to download onto mobile devices via Google Play or App Store. The NHS QR code is on display on our website & on posters at our premise & treatment rooms.

· Clients are required to wear a face mask whilst attending their appointment. Face masks can be provided by us if needed. Wearing other PPE including eye-protection, gloves &/or protective overalls is at the discretion of our clients.

· Clients are required to to wash their hands or use sanitiser upon arrival & on departure of their appontment. Washing facilities & sanitiser is available at our premise, our facilities & our treatment rooms.

· Clients are requested to pay by card or other cashless method if possible, though cash payment is still permitted.

· Clients are requested to arrive promptly for their appointment & leave promptly after their appointment. To adhere to government guidelines & maintain social distancing we are scheduling appointments at least an hour apart & we are not permitting clients to wait inside our premise before or after their treatment.

· Clients are requested to bring a bottle of water for their refreshment.

We routinely & continually have risk assessment & risk prevention action in place that ensures our clinic is a a safe environment for our clients & out team.

· Our premise includes our private residence partly converted into healthcare business use & the facilities & treatment rooms within it. Our facilities include washrooms & toilets. Our treatment rooms are purpose built rooms to ensure delivery of confidential, safe & effective consultation, treatment & after-care advice to our clients.

· Every non-porous surface considered to have the potential to be contaminated, whether in low traffic or high traffic areas, e.g. door bell, door handles, wash taps, therapy couches, sofa & seats, to name a few, is cleaned with anti-viral & anti-microbrial disinfectant before & after every client visit.

· The necessity to use any porous material considered to have the potential to be contaminated, whether rarely or frequently used, has been assessed & either removed completely, replaced with more hygenic or disposable material or is washed & disinfected at high temperatures. E.g. We have removed decorative throws &/or pillows, we have replaced the use of towels to cover therapy couches with couch roll & we wash & replace the hand towels located in the wash rooms routinely.

· Couch rolls are replaced before & after every visit.

· Used PPE is disposed of seperately to the disposal of recycled or general waste, & kept secure until safe removal from the premise to prevent cross-contamination to our clients or team.

· Disposable face masks are kept in hygenic containers at the entrance to the premise & within our treatment rooms. The use by dates of these are checked & new disposable face masks are stocked routinely.

· Sanitising liquid, gel or foam is kept in dispensers at the entrance to the premise & within our treatment rooms. These are routinely replaced & topped up.

· All rooms are ventilated with open windows. Air conditioning is not used to prevent the retention & circulation of airbourne micro-organisms.